Cookie Policy

1. About this policy
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It explains:
• What cookies are
• Which types of cookies we use
• Why we use them
• How long they may remain on your device
• How you can manage or withdraw your cookie choices
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This Cookie Policy should be read alongside our Privacy Policy, which explains how we collect and use personal information.
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2. Who we are
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Our details are:
Company: Ecoaera Limited
Registered company number: 17060234
Registered office: 4c Lower Street, Tettenhall, Wolverhampton, West Midlands, WV6 9AF
Website: www.ecoaera.co.uk
Email: contact@ecoaera.co.uk
Telephone: 01902 96 25 96
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3. What are cookies?
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Cookies are small text files that are stored on your computer, mobile phone, tablet or other device when you visit a website.
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Cookies allow websites to recognise a device and store information about how the website is used. For example, cookies may be used to:
• Keep a website secure
• Allow users to sign in to an account
• Remember cookie preferences
• Understand how visitors use a website
• Remember settings and choices
• Measure the effectiveness of advertising or marketing
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Some cookies are removed when you close your browser. These are known as session cookies.
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Other cookies remain on your device for a set period or until you delete them. These are known as persistent cookies.
We may also use similar technologies, such as pixels, tags, local storage and software development tools. References to cookies within this policy include these similar technologies where applicable.
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4. First party and third party cookies
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First party cookies - First party cookies are placed directly by Ecoaera or by the platform operating our website. These cookies may be used to operate the website, manage security, remember preferences and support customer accounts.
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Third party cookies - Third party cookies are placed by another organisation whose services are used on our website. Third parties may use cookies to provide services such as website analytics, embedded content, payment processing, customer account functions or marketing measurement.
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We do not directly control how third parties operate their cookies. Their use of information is also governed by their own privacy and cookie policies.
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5. Types of cookies we use
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Strictly necessary cookies - Strictly necessary cookies are required for the website and customer portal to operate properly.
They may be used to:
• Provide website security
• Protect against fraud and misuse
• Remember your cookie choices
• Maintain website sessions
• Allow users to sign in to the customer portal
• Manage customer accounts
• Support forms, payments and other services requested by you
• Balance website traffic and maintain performance
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These cookies cannot normally be switched off through our cookie controls because the website may not work properly without them.
You can block these cookies through your browser settings, but doing so may prevent parts of the website or customer portal from working.
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Analytics cookies - Analytics cookies help us understand how visitors use our website.
They may collect information about:
• The pages you visit
• How long you spend on the website
• How you arrived at the website
• Links and buttons you select
• Website errors
• Your browser, device and approximate location
• Whether you have visited previously
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We use this information to measure website performance, understand which information is useful and improve the website and our services. We may use Wix Analytics and Google Analytics for these purposes. Where consent is required, analytics cookies will not be placed unless you accept them through our cookie banner.
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Google Analytics may use cookies beginning with names such as:
• _ga
• _ga_ followed by a website measurement identifier
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The exact cookies used and their expiry periods depend on our website and analytics configuration.
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Functional cookies - Functional cookies allow the website to provide additional features and remember choices you make.
They may be used to:
• Remember website settings
• Remember language or display preferences
• Support customer account features
• Remember information entered into forms
• Provide embedded website functions
• Improve your experience when returning to the website
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Rejecting functional cookies may prevent some website features from working as intended.
 
Marketing cookies - Marketing cookies may be used to understand the effectiveness of advertising and marketing activity.
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They may be used to:
• Measure visits resulting from marketing campaigns
• Record whether a visitor completes an enquiry or other action
• Measure advertising performance
• Build an understanding of visitor interests
• Provide more relevant advertising on other websites
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We will only use marketing cookies where you have provided the required consent. We do not currently intend to use cookies for intrusive advertising or to sell personal information. If marketing or advertising technologies are introduced in the future, this policy and our cookie controls will be updated.
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6. Services that may use cookies
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Our website and customer portal may use cookies or similar technologies provided by the following organisations:
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Wix - Our website and customer portal are operated using Wix.
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Wix may use cookies for:
• Website security
• Fraud detection
• System monitoring
• Customer accounts and login sessions
• Website performance
• Cookie consent preferences
• Forms and website functions
• Wix Analytics
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Some Wix cookies are strictly necessary for the website or customer portal to operate.
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Google Analytics - We may use Google Analytics to understand how visitors use our website.
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Google Analytics may collect information including:
• Pages visited
• Time spent on pages
• Referral sources
• Browser and device information
• Approximate geographic information
• Interactions with website content
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Google Analytics uses identifiers to distinguish visitors and website sessions. Where consent is required, Google Analytics will only operate after you accept analytics cookies.
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Google services - Other Google services may be used to provide website functionality, such as website hosting, maps, security tools or embedded content. These services may use cookies or communicate with Google when they are loaded. Where these services are not strictly necessary, they will only be activated after the required consent has been provided.
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Transpond - We use Transpond to manage newsletters and marketing communications. Transpond may use tracking technologies within emails to tell us whether an email has been opened or whether a link has been selected. You can unsubscribe from marketing communications at any time by using the unsubscribe link within an email or contacting us at contact@ecoaera.co.uk.
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Stripe - Stripe may be used to process online payments.
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Stripe may use cookies and similar technologies to:
• Process payments
• Prevent fraud
• Verify users
• Maintain payment security
• Remember payment sessions
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Some Stripe cookies may be strictly necessary to complete a payment requested by you.
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Xero - We use Xero for invoicing, accounting and payment management.
If you access a Xero payment or invoice page through our website, Xero or its payment providers may place cookies on your device.
These cookies are governed by the policies applying to the relevant Xero service or payment page.
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7. Cookies used on our website
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The cookies used may change when we update our website, customer portal or connected applications. The most accurate and current list of cookies is available through the cookie settings tool displayed on our website.
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The list should identify, where available:
• The cookie name
• The organisation providing the cookie
• The purpose of the cookie
• The cookie category
• Whether it is a session or persistent cookie
• How long the cookie remains on your device
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8. Cookie consent
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When you first visit our website, you may be shown a cookie banner.
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You can use the banner to:
• Accept all cookies
• Reject non essential cookies
• Select which categories of cookies you wish to accept
• Obtain further information about the cookies used
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Strictly necessary cookies may be used without your consent where they are required to provide the website or a service requested by you.
Where consent is required, analytics, functional and marketing cookies will only be used after you have actively accepted the relevant category. Not selecting an option, continuing to browse or closing the cookie banner will not by itself be treated as consent where active consent is required.
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9. Changing or withdrawing your consent
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You can change or withdraw your cookie consent at any time. You can do this by selecting the cookie settings or privacy settings link displayed on our website.
 
Withdrawing consent does not affect the lawfulness of any processing that took place before consent was withdrawn. After withdrawing consent, some cookies may remain on your device until they expire or are deleted. However, they should no longer be used for purposes requiring your consent.
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10. Managing cookies through your browser
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Most web browsers allow you to view, block and delete cookies through their settings.
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You may be able to:
• Block all cookies
• Block third party cookies
• Delete existing cookies
• Receive a warning before a cookie is placed
• Remove cookies when the browser is closed
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The method for managing cookies depends on the browser and device you use. Blocking all cookies may prevent parts of our website or customer portal from working properly. For example, you may be unable to sign in, submit forms, complete payments or use certain website functions.
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11. International transfers
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Some providers that use cookies or similar technologies may process information outside the United Kingdom. Where personal information is transferred internationally, appropriate legal safeguards will be used where required. Further information is available within our Privacy Policy or from the relevant service provider.
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12. Personal information collected through cookies
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Some information collected through cookies may identify you directly or indirectly. This may include:
• Internet Protocol addresses
• Cookie identifiers
• Device identifiers
• Browser information
• Account identifiers
• Website activity
• Approximate location information
• Payment or security information
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Our Privacy Policy explains how we use personal information, our lawful bases, how long information is retained and your data protection rights.
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13. Changes to this Cookie Policy
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We may update this Cookie Policy when:
• Our website changes
• New features or applications are introduced
• Our cookie providers change
• The cookies we use change
• Legal or regulatory requirements change
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The latest version will be published on this page. The date at the top of the policy shows when it was last updated.
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14. Contact us
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For questions about this Cookie Policy or the cookies used on our website, contact:
Company: Ecoaera Limited
Registered company number: 17060234
Registered office: 4c Lower Street, Tettenhall, Wolverhampton, West Midlands, WV6 9AF
Website: www.ecoaera.co.uk
Email: contact@ecoaera.co.uk
Telephone: 01902 96 25 96