3rd August 2026

Terms of Use

These Website Terms of Use explain the rules that apply when you visit or use www.ecoaera.co.uk, including any customer portal, account area, online forms, documents and other features made available through the website.

1. About these terms

By using our website, you confirm that you accept these terms and agree to comply with them. If you do not accept these terms, you must not use our website.

You should also read our:

• Privacy Policy
• Cookie Policy
• Any additional terms displayed when you use a particular website feature or service

2. Who we are

The website is operated by Ecoaera Limited.

Our details are:

Company: Ecoaera Limited
Registered company number: 17060234
Registered office: 4c Lower Street, Tettenhall, Wolverhampton, West Midlands, WV6 9AF
Website: www.ecoaera.co.uk
Email: contact@ecoaera.co.uk
Telephone: 01902 96 25 96

In these terms, references to “Ecoaera”, “we”, “us” or “our” mean Ecoaera Limited. References to “you” or “your” mean any person or organisation accessing or using our website.

3. What these terms cover

These terms apply to your access to and use of our website.

They cover:

• General browsing
• Submitting enquiries or requesting quotations
• Newsletter subscriptions
• Customer accounts and portal access
• Viewing or downloading reports, certificates, invoices and other documents
• Uploading or submitting information through the website
• Online payment links and connected services
• Any other website feature we make available

These terms do not govern the supply of our IT equipment recycling, data destruction, collection or related services. Our services will be subject to a separate quotation, proposal, order confirmation, service agreement or terms of business. Where there is any conflict concerning the supply of services, the terms applying to that service will take priority.

Nothing on the website creates a binding contract for services unless we expressly confirm this in writing.

4. Changes to these terms

We may update these terms from time to time to reflect changes to:

• Our website or services
• Our business practices
• Technology or security requirements
• Legal or regulatory obligations

The latest version will be published on this page. The date at the top of these terms shows when they were last updated. You should review these terms periodically when using the website.

5. Changes to the website

We may update, change, remove or restrict any part of the website without notice.

We may also:

• Add or remove website functions
• Update information and documents
• Change the customer portal
• Suspend access for maintenance or security reasons
• Withdraw the website or any part of it

We are not required to keep any particular content or feature available permanently.

6. Website availability

We aim to keep the website available and working properly, but we do not guarantee that it will always be available, uninterrupted, secure or free from errors.

The website may be unavailable because of:

• Maintenance
• Technical problems
• Security incidents
• Supplier or hosting failures
• Internet or communications failures
• Events outside our reasonable control

We may suspend or restrict access to all or part of the website where reasonably necessary. Where possible, we will try to provide notice of planned significant interruptions, but we are not required to do so.

7. Information on our website

The information on our website is provided for general information only.

Although we take reasonable care when preparing and updating website content, we do not guarantee that all information is:

• Complete
• Accurate
• Current
• Suitable for a particular purpose
• Applicable to your specific circumstances

Information about data protection, waste management, environmental compliance, information security or other legal and regulatory matters is general guidance only. It is not legal, regulatory, financial or professional advice.

You should obtain appropriate professional advice before making decisions based on information found on our website. Any examples, estimates, service descriptions or indicative outcomes shown on the website are not binding unless expressly included in a written quotation or agreement issued by us.

8. Quotations and enquiries

Submitting an enquiry or requesting a quotation through the website does not place either you or Ecoaera under an obligation to proceed.

Any quotation or proposal we provide may be subject to:

• Further information from you
• Inspection or verification of equipment
• Collection and access requirements
• Equipment condition and quantity
• Data destruction requirements
• Waste classification
• Third party costs
• Availability
• Separate service terms

A contract will only be formed when it is accepted in accordance with the terms stated in the relevant quotation, proposal, order confirmation or service agreement.

Prices shown on the website, where any are displayed, may be indicative only and may be changed or withdrawn.

9. Customer accounts and portal access

Some parts of our website may only be available to customers or authorised users with an account.

When creating or using an account, you must:

• Provide complete and accurate information
• Keep your information up to date
• Keep your username, password and other login details confidential
• Use appropriate security measures
• Only allow authorised people to access the account
• Tell us promptly if you suspect unauthorised access
• Not share access with anyone who is not authorised

You are responsible for activity carried out through your account unless the activity resulted directly from our failure to take reasonable security precautions.

We may suspend or disable an account where we reasonably believe:

• The account has been compromised
• Login details have been shared improperly
• The account is being misused
• Inaccurate or misleading information has been provided
• These terms have been breached
• Suspension is necessary to protect the website, our customers or our systems

You must contact us promptly if an authorised user leaves your organisation or no longer requires access.

10. Customer portal documents

The customer portal may allow authorised users to access documents including:

• Asset reports
• Collection records
• Waste documentation
• Recycling and recovery reports
• Data destruction certificates and reports
• Invoices
• Quotations
• Service records
• Other customer documents

You are responsible for checking documents made available through your account and notifying us promptly if you believe that any information is incorrect or incomplete. Documents must only be accessed, used or shared for legitimate business purposes.

You must not access documents belonging to another customer or attempt to bypass any account restrictions. Access to a document through the portal does not transfer ownership of our systems, templates, software or underlying intellectual property.

11. Information you provide

You must ensure that information you provide through the website is:

• Accurate
• Complete
• Lawful
• Relevant to the purpose for which it is submitted
• Free from viruses or harmful material
• Information you are authorised to provide

You must not submit information that:

• Infringes another person’s rights
• Contains confidential information you are not authorised to disclose
• Is defamatory, threatening, abusive or unlawful
• Contains malicious software or harmful code
• Is misleading or fraudulent
• Includes unnecessary sensitive personal information

Where you provide personal information about another person, you are responsible for ensuring that you have a lawful basis and appropriate authority to provide it to us. You remain responsible for any information or documents you submit.

12. Acceptable use

You may only use our website for lawful purposes.

You must not use the website:

• In breach of any applicable law or regulation
• Fraudulently or dishonestly
• To impersonate another person or organisation
• To gain unauthorised access to an account, system or information
• To interfere with the website or its security
• To introduce viruses, ransomware, spyware, trojans, worms, logic bombs or other harmful material
• To carry out automated scraping, harvesting or data extraction without our written permission
• To send spam or unsolicited communications
• To overload, damage or disrupt the website
• To test or probe security vulnerabilities without our written permission
• To copy, reproduce or exploit website content unlawfully
• To help another person carry out any prohibited activity

You must not attempt to access:

• Another customer’s account
• Restricted parts of the website
• Server, database or system information not intended for you
• Information through methods other than the functions we provide

We may report suspected unlawful activity to the relevant authorities.

13. Intellectual property rights

Unless stated otherwise, we own or license the intellectual property rights in our website and its content.

This includes rights relating to:

• Text
• Branding
• Logos
• Graphics
• Photographs
• Videos
• Documents
• Reports and certificate formats
• Website layouts
• Databases
• Software
• Portal features
• Downloadable materials

All rights are reserved.

You may:

• View the website for your personal or internal business use
• Print or download reasonable extracts for that use
• Download documents made available to you through your authorised customer account
• Share customer specific documents within your organisation where necessary for legitimate business purposes

You must not, without our prior written permission:

• Reproduce substantial parts of the website
• Republish website content
• Modify downloaded content
• Remove copyright, trade mark or ownership notices
• Use our branding or logo
• Sell, license or commercially exploit website content
• Use our content to create a competing service
• Copy our templates, reports or certificate designs for unauthorised use
• Frame or mirror the website on another website
• Use website content to train an artificial intelligence system or commercial dataset

Our status and that of any identified contributors must always be acknowledged where content is lawfully reproduced.

14. Trade marks

The Ecoaera name, logo, branding and associated materials may be protected by trade mark, copyright and other intellectual property rights.

You must not use our name, branding or logo in a way that:

• Suggests a partnership, approval or endorsement that does not exist
• Misrepresents your relationship with us
• Damages or may damage our reputation
• Confuses customers or members of the public

Written permission must be obtained before using our branding for promotional or commercial purposes.

15. Linking to our website

You may link to our public website pages provided that you do so lawfully and fairly.

Any link must not:

• Damage our reputation
• Suggest an association, approval or endorsement where none exists
• Be placed on an unlawful or misleading website
• Copy or frame our website
• Misrepresent our services or content

You must not link directly to restricted customer portal pages or customer documents. We may withdraw permission to link to our website at any time.

16. Third party websites and services

Our website may contain links to or integrations with third party websites and services, including:

• Wix
• Google
• Transpond
• Xero
• Stripe
• Mapping services
• Social media platforms
• Payment services
• Other business and technology providers

These links and integrations are provided for convenience or website functionality.

We do not control third party websites and are not responsible for:

• Their content
• Their availability
• Their security
• Their privacy practices
• Their terms
• Any products or services they provide

You should review the terms and privacy information applying to each third party service before using it. A link to another website does not mean that we approve or endorse that website or its operator.

17. Payments

Where we provide a payment link through the website, payments may be processed by a third party provider such as Stripe or through a service connected with Xero. We do not normally receive or store complete payment card details. Payments may be subject to the payment provider’s own terms and security checks.

You must ensure that:

• Payment information is accurate
• You are authorised to use the selected payment method
• Sufficient funds are available
• You do not submit fraudulent or unauthorised payments

A successful online payment does not by itself confirm acceptance of an order unless we confirm otherwise in writing.

18. Viruses and security

We take reasonable precautions to protect our website, but we do not guarantee that it will be completely secure or free from viruses or other harmful material.

You are responsible for:

• Using suitable antivirus and security software
• Protecting your devices and systems
• Keeping software and browsers updated
• Maintaining secure backups
• Checking downloaded files before opening them
• Protecting your account credentials

You must not knowingly introduce harmful material or attempt to gain unauthorised access to our website, hosting environment, servers, databases or connected systems.

19. Our responsibility for loss or damage

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot legally be excluded or limited

If you are using the website for business purposes, we will not be liable for:

• Loss of profit
• Loss of revenue
• Loss of business
• Loss of anticipated savings
• Loss of opportunity
• Loss of goodwill or reputation
• Loss or corruption of data
• Business interruption
• Indirect or consequential loss

We will not be responsible for loss or damage arising from:

• Reliance on general website information
• Website unavailability
• Use of third party websites or services
• Unauthorised account access caused by your failure to protect login details
• Viruses or harmful material introduced by someone other than us
• Events outside our reasonable control

If you are using the website as a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for business losses suffered by a consumer.

Nothing in these terms affects any rights you have under applicable consumer law.

20. Suspension and termination

We may suspend, restrict or terminate your access to the website or customer portal if:

• You breach these terms
• You misuse the website
• We suspect fraud or unauthorised activity
• Your account creates a security risk
• We are legally required to do so
• Your customer relationship with us ends
• Access is no longer reasonably required
• The website or portal is withdrawn

Where appropriate and lawful, we may give you an opportunity to correct a breach before access is terminated. Termination of website or portal access does not affect rights, obligations or liabilities that arose before termination.

21. Privacy and cookies

We process personal information in accordance with our Privacy Policy. We use cookies and similar technologies as explained in our Cookie Policy. By using the website, you acknowledge that personal information may be processed as described in those policies.

Where consent is required for non essential cookies, you can provide, refuse or withdraw that consent through our cookie settings.

22. Confidentiality

Information accessed through a customer portal may contain confidential business information.

You must:

• Keep confidential information secure
• Only disclose it to authorised people
• Not use it for an improper purpose
• Notify us if it is disclosed or accessed without authorisation

This section does not apply to information that:

• Is already lawfully public
• Was lawfully known to you without a duty of confidentiality
• Is received lawfully from another source
• Must be disclosed by law or a competent authority

23. Events outside our control

We will not be responsible for a failure or delay caused by an event outside our reasonable control.

Such events may include:

• Internet or telecommunications failure
• Power failure
• Cyberattack
• Supplier failure
• Fire
• Flood
• Severe weather
• Industrial action
• Government action
• Epidemic or public health emergency
• Failure of hosting, payment or cloud service providers

We will take reasonable steps to reduce the effect of such an event where practical.

24. No waiver

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right. Any waiver must be confirmed by us in writing and will only apply to the specific circumstances for which it is given.

25. Severability

If any part of these terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed to the minimum extent necessary. The remaining terms will continue to apply.

26. Transfer of rights

We may transfer our rights and obligations under these terms to another organisation, for example as part of a business sale, restructuring or transfer. We will ensure that any transfer does not reduce your legal rights. You may not transfer your rights or obligations under these terms without our prior written consent.

27. Third party rights

These terms are between you and Ecoaera Limited. No other person has the right to enforce them under the Contracts (Rights of Third Parties) Act 1999 unless these terms expressly state otherwise.

28. Governing law and courts

These terms and any dispute or claim relating to the website are governed by the laws of England and Wales. If you are using the website for business purposes, the courts of England and Wales will have exclusive jurisdiction. If you are a consumer resident in another part of the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the United Kingdom where you live.

29. Contact us

For questions about these terms or the website, contact: